The Role:

We're a fast-scaling vacation rental management company operating in over 7 U.S. states with 170+ properties and counting - but our growth is outpacing our operational depth.

We've outgrown manual processes, one-dimensional leadership, and fragile team structures. And while our current GM is committed and hard-working, he's not architecting a scalable future. We need someone who can take the reins and turn our operation into a bulletproof, tech-optimized machine.

You'll Lead:

• Property onboarding
• Owner satisfaction
• Guest operations and customer service
• Cleaning & maintenance teams
• Financial management
• AI integration & automation
• Recruiting & org design for scale

Tools & Environment:

• Hostify (PMS), PriceLabs, Rentals United
• Breezeway for automated task management
• HubSpot for CRM
• Airtable for ops workflows

Requirements:

• Type A, emotionally neutral, obsessively organized
• Financially literate and tech fluent - you're fluent in spreadsheets and automation
• Ruthless about KPIs and cash flow - you track everything
• Strong manager of people - you hire, fire, and coach with clarity
• Calm in chaos, tactful with clients, and unwavering in execution
• Speaks fluent Spanish and English and ideally can travel occasionally for onsite visits
• Ultimately wants to lead a company and isn't afraid of stepping into the CEO seat
• Flexible hours but must be available during peak EST/CST windows