The Role:

We are seeking a Customer Success Specialist to support and strengthen our customer success function, ensuring smooth onboarding, strong client relationships, and consistent account retention.

This is a hands-on role focused on managing the client journey after the sale, coordinating with internal teams, and supporting day-to-day client needs. You will play a key role in maintaining client satisfaction, identifying risks early, and contributing to process improvements as the company continues to grow.

The ideal candidate is comfortable working in a fast-paced environment, managing multiple accounts, and balancing client communication with internal coordination. A general understanding of technology products or services is required; experience in AI/ML, data annotation, or data operations is a plus.

Key Responsibilities:

Client Onboarding & Relationship Management

• Support client onboarding to ensure a smooth transition from sales to delivery

• Act as a primary point of contact for assigned accounts

• Maintain regular communication with clients to ensure engagement and satisfaction

• Proactively identify and help resolve client issues

Project Coordination & Support

• Coordinate with internal teams (delivery, project managers, etc.) to support timely execution

• Monitor account activity and flag potential risks or delays

• Help ensure alignment between client expectations and internal delivery

Customer Success & Retention

• Track client usage, engagement, and overall health

• Support retention efforts by identifying churn risks and taking proactive actions

• Assist with renewals and ongoing account follow-ups

Account Growth Support

• Identify opportunities for upsell and cross-sell within existing accounts

• Support expansion initiatives in collaboration with senior team members

Reporting & Operational Support

• Handle client questions related to billing, usage, and general inquiries

• Maintain accurate CRM records and account data

• Support internal reporting on account status and performance

Requirements:

• Experience: 2–4 years in Customer Success, Account Management, or Client Services roles, ideally in B2B environments

• Technical Background: Familiarity with technology products or services (SaaS preferred). Experience in AI/ML or data-related services is a plus, not required

• Communication Skills: Strong written and verbal communication skills in English

• Client Management: Experience handling client relationships, including issue resolution and ongoing support

• Tools: Experience with CRM tools (HubSpot, Zoho, or similar) and project management tools (ClickUp, Trello, etc.)

• Organization: Ability to manage multiple accounts and tasks simultaneously in a structured way

• Metrics Awareness: Basic understanding of customer success metrics (retention, churn, engagement)

• Mindset: Proactive, detail-oriented, and comfortable working in a hands-on, collaborative environment