Key Responsibilities:

• Conduct thorough quality checks and audits on account management processes.
• Ensure compliance with internal standards and external regulatory requirements.
• Identify discrepancies or inefficiencies and recommend corrective actions.
• Analyze current account management workflows to identify opportunities for improvement.
• Collaborate with different teams to streamline processes, improve service delivery, and enhance client satisfaction.
• Document business requirements and help implement process improvements or new initiatives.
• Coordinate with different teams to address the needs and resolve issues efficiently.
• Analyze data to track performance and provide insights for decision-making.
• Prepare regular reports to summarize findings and present to leadership.
• Maintain accurate records of audits, processes, and outcomes for future reference.
• Proactively identify process gaps and suggest improvements to enhance the efficiency of account management.
• Ability to work with people within multiple business and IT

Requirements:

• 6+ years of experience in business analysis, quality auditing.
• Strong analytical skills with a focus on quality assurance and process improvement.
• Excellent communication and interpersonal skills for coordinating with various teams.
• An understanding of Active Directory and Exchange - Mandatory
• Experience working in ServiceNow ITSM.

Note: You need to work during PST hours.