Responsibilities:

• Collaborating with management, departments and customers to identify and build end-user requirements and specifications;
• Evaluate, analyze, and communicate systems requirements on a continuing basis.
• Perform discovery of customer current process, solution or platform.
• Perform Gap Analysis between customer requirements and FIS standard solutions.
• Develop analyses and documentation, communicating effectively and efficiently with developers, production, managerial, and executive teams. 
• Collaborating with the team to make sure the requirements are going to be delivered according to customer quality criteria.
• Partner with developers to define optimized system integration.

Requirements:

• Deep knowledge in payments applications
• Knowledge in banking or processing backoffice
• Great knowledge and experience on ISO 8583
• Great knowledge in Payments Network (Card Schemes) concepts, certification process, policies and workflow
• Experience in business rules for payments applications
• Identifying and building end-user requirements
• Bilingual Spanish and English (advanced/fluent)
• High proficiency in business requirement writing
• Extensive experience with data visualization
• Customer service skills
• Follow-up skills
• Proven analytical abilities
• Experience in generating process documentation
• Excellent communication skills, with an ability to translate data into actionable insights
• Nice to have: Deep knowledge in one of the following FIS applications: IST Switch Clearing, MAS, CBK, Data Navigator, Fraud Navigator (functional point of view).