Responsibilities:

• Develops understanding of and defines client products and services through information gathering sessions to determine how FIS systems must be established to meet client needs.
• Through data analysis, product mapping and interviews, gathers forms and data files from customer and assesses requirements for software utilization and discusses any software customization requirements with programming team.
• As part of the process, tests customized software against customer specific needs.
• May develop new procedures with client to ensure FIS software is used appropriately.
• Coordinates and conducts readiness review. This includes directing the customer in the preparation and execution of UAT to verify accuracy of data, training, and system set-up.
• Throughout project, provides expertise to answer questions and guide clients in the use of the system.
• Conducts train the trainer sessions to instruct and train internal customers (employees) or external customers on changes, new systems or new procedures.
• Acts as an on-site resource during conversion and answers questions, troubleshoots problems as they occur, supports implementation of new procedures, conducts last minute training if necessary and provides support during PROD week.