Responsibilities:

• Schedule meetings and other pertinent events
  
• Prepare Word, Excel, PowerPoint presentations, agendas, reports, special projects, and other documents.
  
• Follow-ups to emails and communication with members (drivers and business owners)
  
• Work with 
  • Members who are delivery drivers 
  • Delivery company owners (mid sized company). 
  • Mainly "blue-collar" workers
    
• Scheduling and reminders; keep organized and "on-track"
  
• Excellent communication and time management skills; proven ability to meet deadlines
  
• Ability to function well in a high-paced environment; perform additional assigned duties
  
• Ongoing and routine communication with the members 
  
• Social media: updating, posting, adding images and blurs (assist with content creation, following style and utilizing templates and ideas)
  
• Create blast-email campaigns utilizing Mailchimp
  
• Utilize Click-Up to manage tasks/projects
  
• Assist in setting up new systems/tools (entering data, updating, reviewing)
  
• Occasionally post on the website
  
• Handle special projects: such as basic work in WordPress (editing, formatting, updating)

Required Skills:

• Customer Satisfaction: 
  • You should understand the importance of client and member satisfaction and be able to manage client relationships effectively. 
  • You would play a role in ensuring customer satisfaction by addressing any concerns or queries. This may involve responding to customer emails or phone calls, providing assistance or information as needed, and maintaining a high level of professionalism and friendliness in all customer interactions. Must have customer service or sales support experience.
• Administrative Skills: 
  • Should have the ability to handle various administrative tasks such as updating files, answering phone calls, emailing members and taking notes during meetings.
• Communication Skills: 
  • Good English language skills are essential for effective communication with team, businesses and Members. 
  • Ongoing and routine communication with Members and other stakeholders. You should be friendly and professional, have the ability to formally communicate in Spanish.
• Sales Support: 
  • You should be able to provide support to the team, including following up on leads, sending out necessary documents or information, and updating pertinent records or files.
• Task and Project Management: 
  • You may be required to use task management or project management software, such as Click Up or similar tools, to track and organize tasks and projects. This would involve updating and maintaining task lists, monitoring progress, and ensuring that deadlines are met.
• Attention to Detail: 
  • You should have strong attention to detail to ensure accurate notetaking, document preparation, and file management.
• Time Management and Multitasking: 
  • You should possess excellent time management skills and the ability to handle multiple tasks and priorities throughout the day. 
  • Must be reliable, and complete tasks within specified deadlines. Should be responsive and available for the full working hours.
• Adaptability: 
  • The role may have some hybrid aspects, so the candidate should be adaptable and willing to take on various administrative and sales support tasks as needed.

Attributes / Traits:

• Empathetic (nice, but not overly friendly)
• Good listener
• Good interpersonal skills / can relate to diverse cultures & personalities
• Curious - willingness to learn
• Not overly sensitive / not easily offended
• Self-starter / takes initiative
• Critical Thinker
• Strong communication skills / good writing skills
• Conscientious
• Reliable / Timely
  
• Must be bilingual (English-Spanish)

Platforms:

• Google Suite and preferably also MS Suite - mainly Excel, Word, PowerPoint.
• Must have experience with Excel (intermediate level/familiarity with formulas)
• Click-Up (nice-to-have)