The Position:

As a Tech Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about our products
• Identify, analyze, and troubleshoot technical issues and provide effective solutions
• Respond to support queries via phone, chat, and email
• Help Customers with software and hardware configurations, billing, and merchant services related requests
• Provide clear and complete documentation and notes on all service inquiries

Skills/Requirements:

• Fluent/advanced English (MUST!)
• Ability to work in different shifts 
• An experienced PC user (General Microsoft Windows knowledge)
• Existing technical background or a strong desire to explore the field of software and hardware products
• Training and time-management skills
• Communication and listening
• Understanding of conflict resolution
• Empathy, positive attitude and Self-Control
• Desired: Previous experience in the Support field
  
• Desired: Technical background and IT education
  
• Desired: Experience in working with CRM and Jira